Welcome to your Franchise Benefit Solutions Client Center. Whether you are setting up your group for the first time or managing benefits for a team already enrolled, this page gives you the tools, guidance, and contact information you need to keep benefits organized.
New to Franchise Benefits or preparing for your first effective date? Find your onboarding roadmap, kickoff details, and Open Enrollment process.
Already working with Franchise Benefits? Find billing details, everyday task instructions, employee update guidance, and platform resources.
Have questions or need additional assistance? Reach the right person fast, book time with our team, or find in-platform support.
Launching benefits should feel simple, organized, and supported from the first step. Our team guides you through the setup process, so you know what to expect before coverage begins.
From application to the first day of coverage, your full setup will generally take roughly five weeks. Your designated Franchise Benefit Solutions onboarding team will confirm your dedicated dates and provide ongoing support throughout.
Complete the Employer Group Application sent by our office. This tells us which plans you want to offer, any contributions you plan to make, and your business details.
Complete the Employer Census provided by our team. Please include every full-time or benefit-eligible employee and complete every required column so we can build your group accurately from the start.
Once we receive your completed application, our office builds and integrates your group. We will send a clear summary of all plans, contributions, and classes for your review.
Once you confirm, we can move forward.
Review the Enrollment Kickoff section below before your Open Enrollment begins. This gives you the platform, support, and process details you need in one place.
Your employee can now enroll. On the first morning of Open Enrollment, our office sends a welcome email to every employee on your census.
We also send a reminder to employees who have not completed enrollment as the window gets closer to closing.
No action is needed from you to start those communications.
Once Open Enrollment closes, our office and carrier partners begin processing employee enrollments.
Temporary ID cards become available in each employee’s Documents folder in the benefits platform.
You will receive your first bill on or around the first of the month. Your first invoice covers two months of coverage because billing runs one month in advance per carrier requirements.
Every invoice after your first covers one month.
We manage your benefits through a dedicated and secure online benefits administration platform, Employee Navigator. The platform keeps enrollment, employee management, and compliance-related tools in one convenient place, helping make benefits easier to communicate, manage, and maintain.
If your Open Enrollment is approaching and you have not received your login, contact Franchise Benefit Solutions directly for assistance.
Email Our TeamOr call (248) 851-3606.
You have two easy ways to get help with your portal:
Open Enrollment is the period when eligible employees select their benefits for the coverage year. Franchise Benefits helps manage the process with online access, employee communications, and ongoing support for employees who need help completing their selections.
On the first morning of Open Enrollment, every employee on your census receives a welcome email from Employee Navigator with their login and instructions to enroll.
Employees who haven't finished enrolling receive automated reminder emails throughout the window, with the last one going out on the final day.
After your initial Open Enrollment wraps, add each new hire to Employee Navigator with their personal information and send their login from the Manage Login option.
All enrollments, waivers, and changes are completed in Employee Navigator. We no longer accept paper applications, and we can't accept enrollments or changes by email.
Once your group is live, this section provides the billing cadence, platform guidance, and day-to-day instructions you need to keep benefits organized.
Franchise Benefit Solutions provides monthly consolidated billing, which means you receive one invoice covering your carriers and services.
If payment is not received by the end of the 30-day grace period, coverage will be terminated as of the due date of the last unpaid invoice.
Payment is made online by credit card or ACH through the Bill & Pay system. You can pay each invoice as it is rendered or set up automatic payments. To set up autopay, contact your Franchise Benefit Solutions representative.
This is your everyday benefits toolbox. Use the resources below for the tasks clients need most, including employee updates, terminations, life events, ID cards, and payroll deduction reports.
When an employee has a qualifying life event, such as marriage, divorce, legal separation, birth, adoption, or a death in the family, the change should be entered on the employee’s profile in Employee Navigator.
New or changed coverage becomes effective after the enrollment is approved and the required premium is paid.
Your payroll deduction report is available in your Employee Navigator benefits platform. You'll find it under Reports in Employee Navigator.
After an employee is enrolled, their temporary ID cards are processed and uploaded to the Documents folder on their profile in Employee Navigator. Timing can vary, so please allow 3 to 5 business days.
Permanent ID cards are mailed by the carrier directly to the employee's home address.
Submit the termination on the employee’s profile in Employee Navigator. Termination of coverage takes effect on the last day of the month after we receive your request through the platform. COBRA notifications are processed automatically as part of your service.
When you hire a new employee, add the employee and their personal information in Employee Navigator. Then, send their login from the “Manage Login” option on their profile. The employee can review every benefit option available to them and complete enrollment online.
Reach the right person for the support you need. Use the contact options below so your question reaches the right team.
Jessica Possanza
JPossanza@franchisebenefitsusa.com
(248) 851-3606 ext. 105
Bernard Rubenstein
BRubenstein@franchisebenefitsusa.com
(248) 851-3606 ext. 125
Have a question about your portal? Book a 15-minute Q&A call with our team and get answers fast.
Book Your Q&A CallFor quick answers anytime, use the Support option inside your benefits platform.
In-Platform HelpWhether you need help with billing, platform access, employee changes, or enrollment questions, our team is here to help you manage your benefits with confidence.